Post & Packaging
All orders are carefully despatched in protective packaging and sent by Royal Mail standard 1st or 2nd Class letter post or standard Parcel Post. Postal charges are determined by weight.
Availability & Despatch
Our products are from stock, therefore, we will endeavour to have your order despatched to you within 2-3 working days. Special Next Day delivery, including insurance covering loss and damage, is provided by Royal Mail and may be arranged on request. Please note that our small charity is run solely by volunteers and therefore we can not guarantee dispatching orders the same or next day.
Insurance
Standard Royal Mail insurance applies. Royal Mail’s UK Special Delivery service includes insurance which covers loss and damage up to the value of £250.00. This insurance cover also applies to countries outside the UK.
Secure Payment Online
We accept payment by most major credit and debit cards.
Your credit or debit card transaction is processed online using Stripe secure payment service. This ensures a secure and safe shopping environment for you.
Prices are shown in pounds sterling and card transactions are processed immediately via their secure system.
Ordering by post
We can also accept payment by sterling cheque.
Cheques should be crossed and made payable to The Tree Register of the British Isles (or TROBI).
Please contact us as below for further assistance:
The Tree Register
9 Tudor Close
Stevenage
Herts
SG1 4DB
Telephone: +44 (0) 1462 711640
E-mail: info@treeregister.org