Terms and Conditions

POST & PACKAGING

All orders are carefully despatched in protective packaging and sent by Royal Mail standard 1st or 2nd Class letter post or standard Parcel Post. Postal charges are determined by weight.

AVAILABILITY AND DESPATCH

Our products are from stock, therefore, we will endeavour to have your order despatched to you within 2-3 working days. Special Next Day delivery, including insurance covering loss and damage, is provided by Royal Mail and may be arranged on request. Please note that our small charity is run solely by volunteers and therefore we can not guarantee dispatching orders the same or next day.

INSURANCE

Standard Royal Mail insurance applies. Royal Mail’s UK Special Delivery service includes insurance which covers loss and damage up to the value of £250.00. This insurance cover also applies to countries outside the UK.

SECURE PAYMENT ONLINE

We accept payment by most major credit and debit cards.
Your credit or debit card transaction is processed online using WorldPay secure payment service. This ensures a secure and safe shopping environment for you.
Prices are shown in pounds sterling and card transactions are processed immediately via their secure system.

ORDERING BY POST

We can also accept payment by sterling cheque.
Cheques should be crossed and made payable to The Tree Register of the British Isles (or TROBI).
Please contact us as below for further assistance:
The Tree Register
77a Hall End,
Wootton,
Bedford,
England,
MK43 9HP

Telephone: +44 (0) 1234 768884
Facsimile: +44 (0) 1234 768884
E-mail: info@treeregister.org

Please note, your order cannot be despatched until payment has been cleared.

CUSTOMER SATISFACTION AND RETURNS

All of our products have a full money back guarantee.(postage costs are not refunded unless the product is damaged).
All products must be returned in the condition in which they were despatched.
In the rare instance that product is faulty, we will refund your money or replace with an identical product.
Please note that if we deem a product to be misused or damaged, refund or replacement will not be issued.
If goods are damaged or you are not 100% happy with your order, please email us at: info@treeregister.org
This does not affect your statutory rights.

COMPLAINTS

Please contact us at info@treeregister.org
We will acknowledge all complaints within 10 working days.
We will advise you how long we anticipate it will take, to resolve the matter.
We will keep you informed at all times.

CUSTOMER SERVICES

If you have any questions or comments about an order or our products in general, please do not hesitate to contact us at info@treeregister.org
We will endeavour to respond to all enquiries within 48 hours

LOST, DAMAGES OR LATE PACKAGES

Although we make every effort to ensure that your order arrives on time, occasionally problems do arise! If your parcel is yet to arrive, please do not hesitate to contact us. We can then track your parcel through the Royal Mail system with whom responsibility lies for packages in transit.

Please email us at info@treeregister.org

We Accept
Accepted Credit Cards